Comprehensive client support through effective communication and problem resolution.

Manage job scheduling, system updates, and follow-ups to ensure exceptional service delivery.

Develop and maintain strong client relationships by empathetically addressing inquiries and requests promptly.

Streamlined scheduling and communication processes, improving appointment efficiency by 20%.

Received consistent appreciation for problem-solving skills and maintaining professional client relationships

Train and mentor new baristas to uphold service quality and efficient customer service.

Manage customer feedback and resolve conflicts with professionalism, fostering brand loyalty.

Contributed to a 50% increase in the store’s customer connection score, achieving the highest customer score in the district.

Improved team performance by introducing new training methods, increasing workflow efficiency by 15%.

Played a key role in inventory management and supply organization, reducing stock inconsistencies

Lead bar and waitstaff teams for events hosting up to 300 guests, delivering exceptional service and overseeing operations.

Coordinate event setups, ensuring areas are prepared and aligned with client needs.

Facilitate guest satisfaction through proactive communication and efficient problem resolution.

Assist with event sales and bookings, effectively contributing to the hall's business growth and revenue.

Contributed to increased event bookings, resulting in higher occupancy and a measurable boost in overall revenue